CommunicationLast updated: September 2026 (v1.4)
Social Inbox (Facebook & Instagram)
Unify Facebook comments, Instagram Direct Messages (DMs), and automated AI replies in a single multichannel inbox.
Target Roles:
OwnerManagerStaff / Agent
What is this?
The Social Inbox aggregates public comments and private direct messages from your agency's official Facebook Page and Instagram business accounts. When travelers ask 'How much for 5 days in Dubai?' on your Instagram Reels or Facebook ads, their inquiries appear here for immediate agent takeover.
Step-by-Step Guide
1
Connect Facebook & Instagram Pages
Ensure your Meta Business account is linked under Settings → Integrations.
2
Monitor Incoming Inquiries
Open Inbox → Social Inbox. Conversations are tagged with either the Facebook or Instagram badge.
3
Reply or Convert to Lead
Respond to the traveler directly from TourVilo. When they provide a phone number, convert the conversation into a high-priority Lead.
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