TourVilo
TourVilo Knowledge & Training Base

TourVilo Help Center

Learn how to manage your travel agency with TourVilo. Step-by-step guides for hotel rate matrices, quotation split-stays, WhatsApp CRM, and client billing.

Popular searches:
Popular Guides & Quick Starts
Getting Started with TourViloCustomers: 360 Profiles & TabsQuotations Builder & Split-StaysHotel Pricing: Markup vs Target MarginHotel Rate Matrix & Season RatesAI Hotel Import: Rate Sheets, Lists & MapsInvoices: Deposit, Final & TaxWhatsApp Inbox & Messaging6 Complete End-to-End Workflows
Hotel Import Credits & Buying More Imports
Operations & SuppliersLast updated: October 2026

Hotel Import Credits & Buying More Imports

How hotel import credits work: the monthly allowance, when a credit is used, refunds, and buying extra imports by card (OnePay) or bank transfer.

Target Roles:
OwnerManager

What is this?

Each AI Hotel Import uses import credits. Plans that include hotels come with a monthly allowance, and agency owners can buy more imports when they need them. Your balance, what's included, and when it resets are shown on the AI Hotel Import page.

Step-by-Step Guide

1

Check your balance

Open Hotels › AI Hotel Import. The top of the page shows how many imports you have left, and the side panel splits them into included, monthly, purchased and promotional credits.

2

Open Buy imports

Agency owners can press Buy imports to see the packages on sale, with the price per import.

3

Pay by card or bank transfer

Choose a package and a payment method.

  • Card (OnePay): you are taken to the secure payment page, and credits are added as soon as the payment is confirmed.
  • Bank transfer: transfer to the account shown, using the order reference, then upload the payment slip. Credits are added after TourVilo verifies the payment.

Status Guide & Next Actions

Awaiting payment(pending)

The order was created and is waiting for payment.

Recommended Next Step:Complete the card payment, or transfer and upload the slip.
Being verified(pending_verification)

Your bank slip was uploaded.

Recommended Next Step:Nothing; TourVilo verifies it, usually within 1 business day.
Paid · credits added(paid)

Payment confirmed and credits added.

Recommended Next Step:Start importing.
Payment failed(failed)

The card payment didn't go through.

Recommended Next Step:Try again or pay by bank transfer.
Rejected(rejected)

The slip couldn't be verified; the reason is shown.

Recommended Next Step:Contact support or place a new order.
Cancelled(cancelled)

The order was cancelled before payment.

Recommended Next Step:None.

Best Practices & Pro Tips

  • Check that the preview is right before confirming; the credit is used when hotels are imported, not when the file is analysed.
  • Put several hotels from the same supplier in one file: a single import can create many hotels.

Was this documentation article helpful?

Your feedback directly informs our training and documentation team.

Start your free 7-day trial

No credit card required. Live in 10 minutes — import your data and send your first branded quotation today.

Start free 7-day trialAsk us on WhatsApp